Privacy Policy

Information we collect

To provide reliable transportation services, we may collect the following information.

Passengers

• Full name, mobile number and email address
• Pickup and drop locations, booking details and travel preferences
• Payment information needed to process a booking

Drivers and fleet partners

• Identity and contact information
• Vehicle registration, commercial licence, insurance and permit documents
• Bank details for payouts and live GPS location during active trips

Automatic usage information

• IP address, device, browser and operating-system information
• App analytics, crash logs, cookies and similar technologies

How we use your information

• Process bookings and connect passengers with suitable drivers
• Provide local, airport and outstation transportation
• Enable trip coordination, tracking and secure payments
• Send confirmations and journey updates
• Improve support, platform performance and service quality
• Detect fraud, prevent misuse and meet legal obligations

Information sharing

Passengers may receive a driver’s name, vehicle details, contact number and trip status. Drivers may receive the passenger’s name, contact number and pickup and drop information.

Limited information may be shared with trusted providers of payment processing, cloud hosting, maps, navigation, SMS, email, customer support and analytics services. Information may also be disclosed to courts, police, government agencies or transport departments when required by applicable Indian law.

Data retention and security

We retain information only as long as needed to maintain accounts, complete bookings, resolve disputes, comply with tax and legal requirements, and maintain required transport records. Information no longer required is deleted or anonymised.

Security measures may include SSL encryption, secure servers, access controls, encrypted payment processing and ongoing monitoring. No online system can guarantee absolute security.

Your rights

Subject to applicable law, you may request access to your information, correct inaccurate details, update your profile, obtain a copy of your data, withdraw marketing consent or request account deletion. Requests can be submitted through customer support.

Location services

Driver GPS may be used during active trips to assign bookings, monitor progress and support passenger safety. Passenger location access can improve pickup detection, booking accuracy and driver-arrival tracking. Disabling location services may limit these features.

Regulatory and financial compliance

To meet Indian transport requirements, we may collect commercial permits, driver verification records, vehicle fitness certificates, insurance, pollution certificates and interstate permit information. Trip records may be maintained for legally required periods.

GST details may be collected from registered operators and business customers. Invoices may include applicable GST. Payment transaction IDs may be retained for accounting and dispute resolution. Card details are processed by certified payment gateways and are not stored by VGO Cabs.

Disputes and emergency safety

Disputes relating to tolls, cancellation charges, fares, conduct, vehicle condition or service quality may be reviewed using booking logs, GPS records, chat history and receipts. Repeated misuse may lead to account restrictions.

If an SOS or emergency feature is used, VGO Cabs may access live location, contact emergency contacts, involve the customer safety team, or share trip details with law enforcement where legally required.

Service highlights and responsibilities

Users must be at least 18. Drivers must hold valid commercial licences and permits. VGO Cabs operates as a technology platform connecting passengers with independent drivers or fleet operators.

Harassment, illegal goods, abusive conduct and unlawful use are prohibited. Fare estimates may vary because of route changes, waiting, tolls, parking, taxes or government charges. VGO Cabs is not responsible for belongings left in vehicles or delays caused by traffic, weather, closures, restrictions or events beyond reasonable control.

This policy may be updated from time to time. Significant changes may be communicated through the website, app, email or SMS. Continued use after an update indicates acceptance of the revised policy.