Cancellation charges depend on the type of journey and how close the cancellation is to the scheduled pickup.
Passenger cancellation
Local rides
Cancellation is free before a driver is assigned. A nominal fee may apply after assignment. If the driver has arrived, waiting or cancellation charges may apply.
Airport transfers
Cancellation is free up to two hours before pickup. Cancellations within two hours may attract charges.
Outstation trips
Cancellation is free up to 24 hours before pickup. Later cancellations may incur charges based on booking value and driver allocation.
Driver cancellation
If a driver cancels a confirmed booking, VGO Cabs will make reasonable efforts to arrange another available driver. If a replacement cannot be provided, eligible prepaid amounts will be refunded according to the applicable refund process. Repeated driver cancellations may result in suspension or disciplinary action.
No-show policy
A booking may be treated as a no-show when the passenger cannot be contacted after arrival, does not reach the pickup point within the applicable waiting period, or provides incorrect pickup details that prevent the trip. Cancellation or waiting charges may apply.
Waiting charges
Drivers may wait for a reasonable period after reaching the pickup location. If waiting exceeds the complimentary period, an additional charge may be included in the final fare where applicable.
Refunds
Eligible refunds are generally processed within 5–7 business days. Actual timing depends on the payment method, banking partner and payment-gateway procedures.
Non-refundable charges
- Tolls already incurred
- Parking fees already paid
- State entry taxes
- Driver allowance, where applicable
- Convenience or platform fees disclosed during booking
Exceptional circumstances
At VGO Cabs’ discretion, cancellation charges may be waived for natural disasters, government restrictions, severe weather, road closures, verified medical emergencies or other force majeure events beyond the user’s control.
Cancellation by VGO Cabs
VGO Cabs may cancel because of driver unavailability, vehicle breakdown, safety concerns, incorrect booking information, suspected fraud or events beyond reasonable control. Eligible refunds will be processed where applicable.
Policy updates
VGO Cabs may update this policy. Changes will be published on the website or mobile application. Continued use of the service after an update constitutes acceptance of the revised policy.
Contact us
For questions about cancellations or refunds, contact the VGO Cabs support team.
vgocabsofficial@gmail.com